Hiring in Pune | Customer Service Representative in Pune - Apply Now!

Job Opportunity: Customer Service Representative in pune

Job Opportunity: Customer Service Representative

Company / Jobs in Pune

EnhancePlus Consultant

Location

Pune, Maharashtra

Job Type

Full-time

Profile Insights

• Qualifications: Your profile matches the required qualifications for this position.
• Education: Bachelor’s degree preferred; candidates with a 12th-grade pass will also be considered.
• Skills: Strong communication abilities are essential.

Job Overview

EnhancePlus Consultant is seeking a dedicated and skilled Customer Service Representative for our call center. In this role, you will provide exceptional support to our clients, serving as the main point of contact between the company and customers.

Key Responsibilities

• Respond promptly to customer inquiries and resolve issues efficiently.
• Maintain positive relationships with clients by ensuring satisfaction.
• Update and manage customer information in our database.
• Acquire comprehensive knowledge of our services during training.
• Track customer accounts, documenting their concerns and resolutions.
• Handle customer complaints proactively and ensure timely resolution.

• Process orders and calculate charges based on customer information.
• Answer questions and maintain strong customer relationships.
• Review accounts for any necessary changes.
• Communicate policy updates to customers effectively.
• Generate sales leads as part of customer engagement efforts.
• Maintain detailed records of tasks and report to management.

Requirements

• Bachelor’s degree in any field, or a High School Diploma with relevant experience.
• Minimum of 2 years experience in customer service, sales, or a related role.
• Proficiency in CRM software (e.g., Zoho, Zendesk) is highly desirable.
• Familiarity with social media platforms is a plus.
• Ability to perform well under pressure.
• Strong communication and interpersonal skills.
• Effective problem-solving capabilities.

Apply Now

If you possess the required skills and qualifications, we encourage you to submit your application to join our dynamic team at EnhancePlus Consultant.

Submit Your Application