In keeping with the company's flexible work policy, Tech Mahindra provides recent graduates with intriguing work-from-home (WFH) options. These are usually entry-level jobs in customer care, IT support, and software development. Programs for mentorship, training, and virtual onboarding help new hires settle in easily and make a seamless transition. This configuration makes it possible for new hires to work from home in a productive and comfortable atmosphere while gaining invaluable organisational experience.
Company: Tech Mahindra
Salary: ₹1.5-₹2 Lacs P.A
Location: Work From Home
Qualification: Any Graduate
Experience: 0-4 years
Job Type: Full-time
About Tech Mahindra
Concerning Tech Mahindra Technologies Founded in Pune, India, Mahindra is a worldwide technology company that is a member of the Mahindra Group. It was established in 1986 and provides IT services and solutions to a range of industries, such as banking, manufacturing, healthcare, and telecommunications. The company's services include business re-engineering, consultancy, and digital transformation.
Tech Mahindra is well known for its prowess in digital technologies, encompassing cloud computing, Internet of Things (IoT), artificial intelligence, and machine learning. With activities in more than 90 countries and more than 140,000 workers, it is a major player on the international scene.
Job description: Customer Service Representative (Voice Process)
Work Mode: Remote Work
Your responsibilities as a Customer Support Associate include answering questions from clients, addressing problems, and giving them information about goods and services. Among the duties are responding to messages sent by phone, email, or chat, fixing issues, and guaranteeing client pleasure. Strong communication abilities, empathy, and the capacity to efficiently handle several responsibilities are prerequisites for the position. It is also expected of associates to keep track of conversations and report unsolved problems for prompt resolution.
Key Responsibility
Customer Interaction: Use the resources and information at your disposal to address consumers' issues when you interact with them over the phone.
Information Sharing: Respond to clients' enquiries by giving them accurate and pertinent information.
Problem Solving: Help clients with problems pertaining to product delivery and any associated enquiries.
Documentation: Keep track of all communications with customers and make sure the right follow-up is done.
Qualifications and Skills Required
Educational Qualification: HSC/Any Graduate/Undergraduate.
Experience: Freshers are welcome, with up to 2 years of experience being advantageous.
Language Proficiency: Excellent verbal communication skills in English and Hindi, with minimal Mother Tongue Influence (MTI).
Key Skills
The role demands proficiency in the following skills:
- Customer Service: Ability to handle customer inquiries effectively.
- Voice Process: Experience in managing voice-based customer interactions.
- Customer Support: Providing assistance and resolving customer issues.
- BPO Customer Service: Understanding of the BPO environment and its requirements.
- Customer Handling: Skillful management of client queries and complaints.
- Voice Support: Strong verbal communication skills to provide effective voice support.
advantages of Tech Mahindra
Tech Mahindra provides a range of benefits intended to promote work-life balance, professional development, and employee well-being. These are the top five advantages:
Health and Wellness: All-inclusive health insurance policies that pay for employees' and their families' medical, dental, and vision needs.
Work-Life Balance: Flexible work settings that enable individuals to maintain a healthy balance between their personal and professional lives, such as remote work choices, flexible hours, and generous paid time off.
Career development refers to possibilities for lifelong learning and professional growth, such as e-learning platforms, certifications, and training courses.
Retirement and Financial Planning: To safeguard employees' financial prospects, comprehensive retirement plans, such as provident funds and pension schemes, should be in place. Financial planning services should also be offered.
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