Wipro hiring for Associate Organisation Icon Wipro Technologies Apply Now...

 Wipro hiring for Associate Organisation Icon Wipro Technologies

 Wipro hiring for Associate Organisation Icon Wipro Technologies

location - Mumbai

Application Deadline in 8 days

Eligibility : 

• Graduate
• Postgraduate

Details about wipro associate jobs : 

Wipro is hiring for the position of Associate!

Responsibilities of the Candidate:

•     Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
•     Support process by managing transactions as per required standards
•     Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
•         Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
•         Update own availability in the RAVE system to ensure the productivity of the process
•         Identify and learn appropriate product details to facilitate client interaction and troubleshooting
•         Follow standard processes and procedures to resolve all client questions
•         Resolve client queries as per the SLAs defined in the contract
•         Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients
•        
•         Document and analyze call logs to spot the most occurring trends in future problems
•         Maintain and update self-help documents for customers to speed up resolution time
• Ensure all product information and disclosures are given to clients before and after the call/email requests
•         Identify red flags and escalate serious client issues to the leader in cases of untimely resolution
•         Avoids legal challenges by complying with service agreements
•  Accurately process and record all incoming calls and emails using the designated tracking software
•     Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
•         Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
•         Assist clients with navigating around product menus and facilitate a better understanding of product features
•         Troubleshoot all client queries in a user-friendly, courteous, and professional manner
•         Maintain logs and records of all customer queries as per the standard procedures and guidelines
•         Organize ideas and effectively communicate oral messages to listeners and situations
•         Offer alternative solutions to clients (where appropriate) to retain customers’ and clients’ business
•        
•         Follow up and make scheduled callbacks to customers to feedback and ensure compliance with contract /SLAs
• Undertake product training to stay current with product features, changes, and updates
•     Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
•           Update job knowledge by participating in self-learning opportunities and maintaining personal networks
•         Enroll in product-specific and any other training per client requirements/recommendations
•         Partner with team leaders to brainstorm and identify training and learning issues to better serve the client

      

Requirements for wipro associate job role :

    Functional Competencies/ Skill

•         Process Knowledge – Knowledge of assigned processes, tools and systems – 
•         Attention to Detail
•         Execution Excellence
•         Client (Internal) Centricity
•         Effective Communication
•         Foundation to Competent

    Behavioral Competencies

•         Collaborative working
•         Problem solving and decision making

Additional Information About wipro company associate job

Job Location(s) - Mumbai

Salary : Not Disclosed

Work Detail

Working Days: 5 Days

Job Type: In Office

Job Timing: Full Time

Job Type / Timing

Apply For Wipro Associate Role Using Below Link

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About Wipro Technologies

Wipro Limited is an Indian multinational corporation and leading global information technology, business process services, and consulting company. The IT giant harnesses the power of innovation-led-strategy, computing, robotics, hyper-automation, analytics, cloud and emerging technologies to help their clients adapt to the digital world and make them successful. A company well known globally for its comprehensive portfolio of strategy, services, good corporate citizenship, and a strong commit...